Last Updated: 12/03/2025

 

Q: What delivery options do you offer?

A: At Inkstagramstudio, all our products are digital, meaning you can access them instantly after purchase. Once your payment is successfully processed, you will receive an email with a secure download link. This allows you to access your digital planner immediately without waiting for shipping or delivery. Since our planners are digital, there are no shipping fees, and you can enjoy instant access from anywhere in the world.

Q: How soon will I receive my digital planner after purchase?

A: You will receive your digital planner immediately after completing your purchase. A download link will be automatically sent to your email within a few minutes. If you don’t see it in your inbox, please check your spam or junk folder. If you still haven’t received it after 10 minutes, reach out to our support team for assistance.

Q: I haven't received my download link. What should I do?

A: If you haven’t received your download link after a few minutes, try the following steps:

• Check your spam or junk email folder.
• Ensure that the email address entered during checkout is correct.
• If you paid via PayPal, check the email associated with your PayPal account.
• If you still can’t find the email, contact our customer support at administration@inkstagramstudio.store, and we will resend the link as soon as possible.

Q: Can I access my digital planner on multiple devices?

A: Yes! Once you download your digital planner, you can access it on any device that supports PDF files, including computers, tablets, and smartphones. If you’re using an iPad or tablet, you can also import the planner into apps like GoodNotes, Notability, or Xodo for a seamless planning experience.

Q: Is there a limit to how many times I can download my digital planner?

A: No, there is no limit on downloads. You can download your digital planner as many times as needed using the provided link. However, we strongly recommend saving a copy to your device or cloud storage (Google Drive, Dropbox, iCloud) for future access in case you misplace the email.

Q: Do you offer physical copies of the planners?

A: Inkstagramstudio primarily offers digital planners to provide instant access and contribute to an eco-friendly lifestyle. However, we do offer some planners in physical format through our printing partner, Lulu. If you prefer a printed planner, check our website or contact us to see which planners are available in physical format.

If you are interested in a planner we offer digitally but not physically, let us know! We can work on creating a physical version for you.

Q: Can I share my digital planner with others?

A: No, the digital planner you purchase is for personal use only. Sharing, distributing, or reselling our digital planners is strictly prohibited and violates our terms of service. Each purchase grants a single-user license, which means only you can use the planner. If friends or family members are interested, please encourage them to purchase their own copy.

Q: What file format are the digital planners in?

A: All our digital planners are provided in PDF format, which ensures broad compatibility across various devices and applications. Our planners are designed to be used digitally, but they can also be printed if you prefer a paper version.

Q: Do I need any special software to use the digital planners?

A: No special software is required. You can use any standard PDF reader, such as:

• Adobe Acrobat Reader (for basic viewing and printing)
• GoodNotes (iOS) – for an interactive digital planning experience
• Notability (iOS) – for note-taking and annotation
• Xodo (Android & Windows) – for editing and marking up your planner
• Samsung Notes (Samsung devices) – for easy writing with a stylus

If you plan to use an iPad with an Apple Pencil, we recommend GoodNotes or Notability for the best interactive experience.

Q: Do I need a stylus to use my digital planner?

A: No, you don’t need a stylus to use your digital planner. You can type, highlight, and navigate using a touchscreen, keyboard, or mouse. However, if you enjoy writing by hand, a stylus (such as an Apple Pencil or Samsung S Pen) can enhance your experience, especially when using apps like GoodNotes or Notability.

Q: Can I print my digital planner?

A: Yes! You can print your digital planner if you prefer a physical copy. However, please note that interactive features such as clickable tabs, hyperlinks, and digital stickers will not function on a printed version. We recommend printing in high resolution (300 DPI) on A4 or Letter-sized paper for the best quality. If you want a bound version, you can take the file to a professional printing service.

Q: What if I lose my digital planner?

A: If you lose your digital planner, you can re-download it from the original email link. If the link has expired, contact our support team, and we will help you regain access. To avoid losing your planner, we recommend saving a backup copy to a cloud service (Google Drive, Dropbox, iCloud) or an external hard drive.

Q: Do you offer refunds on digital planners?

A: Yes! We offer a 30-day refund policy on digital planners. If you are unsatisfied with your purchase, contact us at administration@inkstagramstudio.store within 30 days of purchase, and we will assist you. Please note that refunds are not available for planners that have been downloaded multiple times unless there is a technical issue with the file.

Q: What if I'm interested in a planner that you don’t currently offer?

A: We are always looking to expand our collection and would love to hear your suggestions! If you have an idea for a planner that you would like us to create, please reach out to us with your request. While we can’t guarantee every suggestion will be made, we take customer feedback seriously and often use it to design new planners.

Q: Can I request a physical version of a digital planner you offer?

A: Absolutely! If you’re interested in a printed version of one of our digital planners, let us know. We work with a printing partner to create high-quality physical planners, and we may be able to make your requested planner available in print format.